A business phone is used as a multi-line phone in any small or large business. It is quite different from the other phones we normally use. This phone system provides companies with the option to manage their outgoing or ingoing calls. The business phone is designed in a way so it can manage multiple calls and transfer them to the organization according to the preferences. These phones have quite different features than our residential phones.
Multiple lines
This is a key feature in business phones. Companies handle multiple calls at a time or transfer them to other employees for a better quality of service. This provides ease in the process.
Auto-attendant
This is also a key feature in call handling. Auto attendants greet the customer first and then forward their calls to the right employee.
Visual voicemail
This feature can do more than just storing the voicemails. This feature in business phones helps to transcribe the voicemail and send this directly to email and text messages as per demand.
Call forwarding
This is a useful feature in business phones it will help in forwarding calls to the other member of the team who can deal with the issue at hand better.
On-hold messages
It will help customers to know that their call or message will be answered as soon as possible. They will also play music for their customer.
Conference call
This feature helps to create meeting with multiple customers and employees to discuss things with each other. This is a very convenient feature for remote employees.
Handset support
Some modern companies use the wireless or wired handset as per their desire or demand. They should be compatible with the wireless or wired handset.
Types of business phones
There are basically three types of business phone systems. The business phone should have a feature to manage multiple calls of the customers and remote employees. This is available in three types which are known as KSU, VOIP, and PBX. These types have their own advantages and disadvantages as well. We should see that business phone provider is reliable with the customer and fulfill their demands and provide quick technical assistance turnaround time.
KSU
It is basically known as a key system unit. It is usually helpful in small businesses where 40 or fewer employees are working because of their limitation of calls. It is easier to use and have all the feature needed by the companies. It is entirely wireless. This also has some limitation like it only allows 10 operators not more than that. If the operators won’t exceed that limit then this phone system is ideal.
PBE
It is known as a private branch exchange. It has more advanced features than KSU. It has programming switches devices for the automatic handling of an incoming and outgoing calls. This is a type where more than 40 employees should work at the same time the other key feature is its uninterrupted power supply if there is no electricity you don’t need to worry about that.
VOIP
It is called voice-over protocol and it has the most advanced feature in recent time. It helps employees to communicate with their customers out of the country. It is a most costly type but it is more beneficial than others because it can use by a large number of employees. So it has many modern features we need now a day.
The business phone offered by companies
Many companies offer business phones. Following are some of the examples.
Nextiva
This is the top-rated company that provides business phones to more than 100,000 companies all over the world. Nextiva is a well-known company worldwide because of its marvelous tools for collaboration like video chat, conference call, screen sharing, and team chat, etc. Nextiva’s VOIP sound system is a cloud-based communication solution for the business so it can be easily up and down the scale. It provides some other advanced features that are very important and useful nowadays.
These impressive features include voice mail, virtual effect, deal tracking, ticket management, IVR, call routing VOIP app for android and IOS, analytics sentiment analytics, and many others. It can provide every possible solution is managing the customer. It has a professionally calling system to satisfy the customer. It has cloud-hosted VOIP communication for all types of business it is very easy to install use for the calling purpose. It has all the advance feature which is used for the multiple business like midsize, small or large business.
Ooma
It is also good for small businesses. It is specifically good for the small scale businesses because they provide great options in microbusiness. These offer great features with a powerful cloud-hosted system.
Grasshopper
It is the best company for the business and proves an ideal solution for them. These are generally designed for on-the-go employees. It allows them to present business-related pictures. They work in a way to connect remote workers on their mobile and home phones.
8 × 8
It is the right company for the small businesses. The most impressive thing is that it does not require any trained staff for the handling of the business. The requirement is they just need high-speed internet and IP for phones. They are really good for small businesses because they are easy to maintain. They didn’t require any expensive PBX hardware.
Cost for the small and midsize business
The cost for small size business starts from around two hundred dollars, for the midsize business three hundred dollars to one thousand dollars for the large scale business. Business phones don’t cost very much and they are very helpful in establishing a business as per the demand of the customers. The top-rated companies of business phones play a vital role in this regard. They fully satisfy their customer with exceptional quality. Business phones are being used worldwide and therefore, for establishing a business you always need a business phone.
References
- https://www.bestbuy.com/site/shop/small-business-phone-systems
- https://www.atlantech.net/blog/how-much-does-a-phone-system-cost-for-small-business
